How do I return an item?

We encourage you to first read our return eligibility before moving forward with a return. If you feel that your item is eligible for return, please contact Trovati with the order and item number you wish to return. Once you hear confirmation from Trovati you can send your item back for a refund. Please attach your shipping label to the outside of the box and include the original order slip with your items. You can drop your package off at any UPS location. Item(s) that are eligible for return must be received by Trovati within 21 days of the date that the item was received.

When will my account be credited?

Once we have received your package, we will send you an email that we have on file to let you know that your return has been received. Your return will be entered into our system for processing which generally takes 72 hours. At that time a credit will be issued.

Please note that credit card refunds will normally take 3-5 business days to appear on your statement. Also, please be aware that it may take 10 days or more for your items to return to Trovati depending on your location.