Frequently Asked Questions

How does a virtual gift card work? The Trovati gift cards are delivered by email and contain instructions to redeem them at checkout. From there, you can print out your gift card or forward it on to the recipient of...

We offer free shipping on orders over $125 within the contiguous 48 US states. Expedited shipping is available for select items.  Shipping rates on orders under $125 are calculated based on the purchased item's weight and dimensions. Shipping costs are...

Trovati Studio is required to collect sales tax on orders that are shipped to Florida addresses. Customers are responsible for all VAT, sales taxes, and import duties for international orders.

We accept the following: Credit Cards: Visa, MasterCard, American Express, and Discover Network. Trovati Studio Gift Cards: To use online, enter the gift card number on the Billing Information page in Checkout. Paypal:To pay with Paypal, choose Paypal as your...

To reset your password follow the steps below: Log out of your account. Navigate to Log In, which is located in the top-right corner of the screen. Click 'Forgot Password'. Enter your account email and click 'Submit'. Trovati will send...

If you’d like to stop receiving emails from Trovati Studio, please navigate to a recent Trovati Studio email. Scroll to the bottom of the email and click the ‘unsubscribe from this list’ link. Enter your email and click the ‘unsubscribe’...

Credit card information is entered at checkout. Trovati will not store any patron’s credit card information.

Damaged items are eligible for a full refund in the original form of payment once the item is returned and we have confirmed the damage. If you receive any damaged merchandise, please contact Trovati Studio at CustomerCare@TrovatiStudio.com. Please provide us...

Any item can be exchanged if it available and if it is eligible for return. To start an exchange, contact Trovati within 14 days of the date the item shipped just as you would for a return. Let us know...