Frequently Asked Questions – Trovati
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Frequently Asked Questions

What methods of payment do you accept?

We accept the following: Credit Cards: Visa, MasterCard, American Express, and Discover Network. Trovati Gift Cards: To use online, enter the gift card number on the Billing Information page in Checkout. Paypal:To pay with Paypal, choose Paypal as...

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How do I reset my password?

To reset your password follow the steps below: Log out of your account. Navigate to Log In, which is located in the top-right corner of the screen. Click 'Forgot Password'. Enter your account email and click 'Submit'. Trovati will send yo...

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How do I change my email preferences?

If you’d like to stop receiving emails from Trovati, please navigate to a recent Trovati email. Scroll to the bottom of the email and click the ‘unsubscribe from this list’ link. Enter your email and click the ‘unsubscribe’ button. You will now be...

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How do I change my credit card information?

Credit card information is entered at checkout. Trovati will not store any patron’s credit card information.

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What if my items arrive damaged?

Damaged items are eligible for a full refund in the original form of payment once the item is returned and we have confirmed the damage. If you receive any damaged merchandise, please contact Trovati at Please pr...

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Can I exchange an item?

Any item can be exchanged if it available and if it is eligible for return. To start an exchange, contact Trovati within 14 days of the date the item shipped just as you would for a return. Let us know that you wish to exchange the item. You will ...

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How do I return an item?

We encourage you to first read our return eligibility before moving forward with a return. If you feel that your item is eligible for return, please contact Trovati with the order and item number you wish to return. Once you hear confirmation from...

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What items are eligible for returns?

Trovati strives to have a generous and accommodating return policy. Because we have many international brands and custom pieces that come to us from abroad, some items cannot be returned. The following items cannot be returned under any circumstan...

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Can I cancel my order?

You can cancel an order before it is shipped only if you contact Trovati within 12 hours of the order. This applies only on business days, otherwise the order is unable to be cancelled.

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What are the shipping costs?

Please see our shipping cost chart below for domestic—USA base costs. Base shipping costs are for internet order processing, packaging, transport, and handling. The charge is based on the total value of your merchandise. Due to some items’ weight,...

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