What items are eligible for returns?

Trovati strives to have a generous and accommodating return policy. Because we have many international brands and custom pieces that come to us from abroad, some items cannot be returned.

The following items cannot be returned under any circumstance:

  • Artwork
  • Jewelry
  • Trovati Branded Handbags
  • Custom Orders (including furniture and decorative accessories)
  • Recycled Outdoor Planters by Swahili African Modern
  • Anywhere Fireplace Fuel
  • Sale Items

The following items can be returned with 25% restocking fee.

  • Decorative Pillows
  • Rugs
  • Throws
  • Home Decor
  • Fireplaces

All other items are eligible for return/exchange.

Item(s) that are eligible for return must be received by Trovati within 21 days of the date that the item was received. Returned items must be unused, unworn, unwashed, and undamaged. All items must be returned in their original packaging with all tags attached and in their original packaging including hangers, dust bags, gift boxes, and plastic wrap.