Frequently Asked Questions

  • June 26, 2014

    What if my items arrive damaged?

    Damaged items are eligible for a full refund in the original form of payment once the item is returned and we have confirmed the damage. If you receive any damaged merchandise, please contact Trovati Studio at CustomerCare@TrovatiStudio.com. Please provide us...

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  • June 26, 2014

    Can I exchange an item?

    Any item can be exchanged if it available and if it is eligible for return. To start an exchange, contact Trovati within 14 days of the date the item shipped just as you would for a return. Let us know...

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  • June 26, 2014

    How do I return an item?

    We encourage you to first read our return eligibility before moving forward with a return. If you feel that your item is eligible for return, please contact Trovati Studio with the order and item number you wish to return. Once...

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  • June 26, 2014

    What items are eligible for returns?

    Trovati Studio strives to have a generous and accommodating return policy. Because we have many international brands and custom pieces that come to us from abroad, some items cannot be returned. The following items cannot be returned under any circumstance:...

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