What if my items arrive damaged?
Damaged items are eligible for a full refund in the original form of payment once the item is returned and we have confirmed the damage.
If you receive any damaged merchandise, please contact Trovati Studio at CustomerCare@TrovatiStudio.com. Please provide us with your order number, you may be asked to provide photos of damaged shipping containers and the damaged merchandise.
Can I exchange an item?
Any item can be exchanged if it available and if it is eligible for return. To start an exchange, contact Trovati Studio within 14 days of the date the item shipped just as you would for a return. Let us know that you wish to exchange the item. You will be asked to repurchase the item in another size and send the item you wish to return back to Trovati Studio for processing. When you send the return item back to Trovati Studio, you must include the order number for the item you repurchased and wish to exchange. We will credit a refund to your original method of payment.
What items are eligible for returns?
Trovati Studio strives to have a generous and accommodating return policy. Because we have many international brands and custom pieces that come to us from abroad, some items cannot be returned.
The following items cannot be returned under any circumstance:
- Artwork
- Custom Orders (including furniture and decorative accessories)
- Recycled Outdoor Planters by Swahili African Modern
- Anywhere Fireplace Fuel
- Sale Items
The following items can be returned with 25% restocking fee.
- Decorative Pillows
- Rugs
- Throws
- Home Decor
- Fireplaces
All other items are eligible for return/exchange.
Item(s) that are eligible for return must be received by Trovati Studio within 21 days of the date that the item was received. Returned items must be unused, unwashed, and undamaged. All items must be returned in their original packaging including shipping supports, packing, dust bags, gift boxes, and plastic wrap.
How do I return an item?
We encourage you to first read our return eligibility before moving forward with a return. If you feel that your item is eligible for return, please contact Trovati Studio with the order and item number you wish to return. Once you hear confirmation from Trovati Studio, you can send your item back for a refund. Please attach your shipping label to the outside of the box and include the original order slip with your items. You can drop your package off at any UPS or FEDEX location. Item(s) that are eligible for return must be received by Trovati Studio within 21 days of the date that the item was received.
When will my account be credited?
Once we have received your package, we will send you an email that we have on file to let you know that your return has been received. Your return will be entered into our system for processing which generally takes 72 hours. At that time a credit will be issued.
Please note that credit card refunds will normally take 3-5 business days to appear on your statement. Also, please be aware that it may take 10 days or more for your items to return to Trovati Studio depending on your location.