Frequently Asked Questions – Trovati
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Frequently Asked Questions

What if my items arrive damaged?

Damaged items are eligible for a full refund in the original form of payment once the item is returned and we have confirmed the damage. If you receive any damaged merchandise, please contact Trovati at Please pr...

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Can I exchange an item?

Any item can be exchanged if it available and if it is eligible for return. To start an exchange, contact Trovati within 14 days of the date the item shipped just as you would for a return. Let us know that you wish to exchange the item. You will ...

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How do I return an item?

We encourage you to first read our return eligibility before moving forward with a return. If you feel that your item is eligible for return, please contact Trovati with the order and item number you wish to return. Once you hear confirmation from...

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What items are eligible for returns?

Trovati strives to have a generous and accommodating return policy. Because we have many international brands and custom pieces that come to us from abroad, some items cannot be returned. The following items cannot be returned under any circumstan...

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